Contact Us
We're here to answer your questions and discuss how we can help with your pension or benefit claim. You can reach us using the contact information below.
Office Address
47 Donegall Place
Belfast
BT1 5AD
United Kingdom
Working Hours
Monday - Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
What to Expect When You Contact Us
When you reach out, we'll typically respond within one business day. Our initial conversation will be informal and there's no obligation to proceed with our services. We simply want to understand your situation and explain how we might be able to help.
If you're writing to us by email, it's helpful to include a brief description of the benefit or pension you're interested in claiming, along with any key details about your circumstances. This allows us to provide more specific guidance in our response.
For those who prefer in-person consultations, we're located in central Belfast with easy access to public transport. Our office is accessible and we're happy to make any necessary arrangements to ensure you're comfortable during your visit.
Before Your First Consultation
If you decide to schedule a consultation, there's no need to bring extensive documentation to the first meeting. We'll simply discuss your situation and identify which documents will be necessary later in the process.
However, if you have any previous correspondence from government departments regarding benefits or pensions, bringing those along can be helpful. Similarly, if you've already attempted to apply for a benefit and were denied, the decision letter will give us valuable context.
Most consultations last between 45 minutes and an hour. We'll use this time to understand your circumstances, explain the relevant application processes, and answer any questions you might have about how we work.